Shipping & Returns
Return & Refund
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.
Please submit your request to firstname.lastname@example.org.
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California and Kansas. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please email us at email@example.com
We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, some packages may not be able to ship same day. Please know that we are always working to get you the CBD you enjoy as quickly as possible.
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at firstname.lastname@example.org and we will be happy to provide you with your tracking number.
You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please email email@example.com and tell us your order number and preferred shipping method with your credit card ready.
Shipping Methods & Estimated Delivery Dates
USPS First Class Mail: Domestic packages usually arrive within the end of 3-5 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx Ground: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to deliver the next day before the end of the business day, according to their website.
Please note FedEx does not offer weekend delivery through our system. This means if you placed an order on Friday for overnight, it will not be delivered until Monday.
If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!
Contact us at firstname.lastname@example.org